What is the Index?
- The Index gives organisations insights into their strengths and opportunities on their journey to be accessible and inclusive of people with disability.
- The easy-to-use, whole of organisation tool, provides a roadmap for year-on-year progress and supports key business functions to achieve greater disability confidence and maturity.
- Participation in the Index is confidential. We do our benchmarking in the strictest confidence, and we only compare your results against anonymised data. So, while you won’t know other organisations’ scores, you can see where you rank by comparison.
See your organisation at a glance
The Quick 10 is a short, 10 question quiz that provides a glimpse into your access and inclusion practices across key business areas. Once complete you will receive some insight in how accessible your organisation currently is, as well as how we can support you to progress your access and inclusion goals.
Our Quick 10 is a free tool available to members and non-members.
Get a free preview into the Index, and see your organisation’s strengths and opportunities at a glance
Benefits of doing the Index
- Check and assess your current access and inclusion maturity across key business areas.
- Identify strengths and opportunities for improvement.
- Supports knowledge building and engagement across different business functions.
- Supports prioritisation of actions and understanding where to start.
- Benchmark against other participating organisations and gain an understanding of how you compare.
- Celebrate success at our annual Awards Night, where we recognise the Top Performers in the Index benchmark.
Next steps to proceed
For more information, please contact your Relationship Manager or our Index Lead via email or call (02) 8270 9200
This tool is available to members and non-members.
Frequently Asked Questions
Question 1: What is involved in the Index?
- The Index contains 82 questions that cover 9 Key Areas of the business. Each question has 4 options depending on your level of maturity.
- You will need to provide evidence to support your answers.
- You will likely need to engage multiple representatives from across the business.
Question 2: How much information do we need to provide?
Answer 2: You need to provide enough evidence to support your chosen answer to each question. This might be multiple documents, or it could be just one. Evidence can be extracts/copies of policies, guidelines or checklists; internal and external webpages; copies of communications, meeting agendas or project plans; or other documentation that shows our team how you meet the answer you have selected You are also able to add an explanation in the free text box to explain the documents or provide additional context.
Make sure to read the question and your selected answer carefully. Evidence should support all aspects of the question and answer, or your score may be affected.
Question 3: What is relevant evidence?
- Documents should be in an accessible format (Word documents, tagged pdfs, and image descriptions/alt text for images). Your score may be impacted if the evidence isn’t accessible.
- Links need to be publicly available. Australian Network on Disability is not able to access internal links to intranets, Sharepoint documents or other internal content.
- Evidence needs to be from a period of 1 October the previous year – the submission date.
- Evidence should capture all aspects of the question. Our team will not cross-check with previous submissions or other AND work in our scoring process.
- Please ensure you clearly indicate with page numbers what part of an uploaded document is relevant to your answer, or upload extracts rather than entire documents.
- Make sure the evidence is relevant to the question you are responding to! Extra or unnecessary evidence can make it difficult for our team to score accurately.
- You can download a copy of the How-To Guide to give specific examples of the types of evidence that can be used for each question.
Question 4: What if we don’t have any evidence for a question?
Answer 4: If you aren’t able to provide evidence for a question you will be scored as Not Participating for that question.
Question 5: How does the scoring work?
The Index team at the Australian Network on Disability will review your self-assessed scores based on the evidence you have provided. We have two scorers review independently, who will then compare their scores to make sure they are accurate.
Once the scoring is complete, we will provide you with your organisation’s individual and benchmarked data, as well as a report if you have selected this option.
Question 6: What is the deadline for submissions?
Answer 6: The deadline for benchmarking is the second-last Friday in December. For 2023 this is Friday 8th December.
Question 7: We are submitting early, when will we receive our report?
Answer 7: If you are submitting prior to September 30th, the turnaround for reports is 8 weeks.
Question 8: What is a good Index score?
Answer 8: Although you will receive an overall score, this is just one part of the Index process! The impact comes from the process of bringing together multiple business areas to discuss and reflect on accessibility and inclusion practices, and from implementing the recommendations made in the Index reports
First time participants score an average of 18%
Question 9: How long should we allow to complete the Index?
Answer 9: This can vary between organisations. We suggest allowing at least a month to collate and finalise evidence, and to begin planning your submission 3 months prior to allow enough time to gain relevant approvals and brief contributors. Large organisations with a lot of business functions and evidence may like to consider allowing 3-6 months total.
Find out how Arup and the NSW Department of Customer service use the Access and Inclusion Index.