Access and Inclusion Index

What is the Access and Inclusion Index?

  • The Access and Inclusion Index (the Index) gives organisations insights into their strengths and opportunities on their journey to be accessible and inclusive of people with disability.
  • The easy-to-use, whole of organisation tool, provides a roadmap for year-on-year progress and supports key business functions to achieve greater disability confidence and maturity.
  • Participation in the Index is confidential. We do our benchmarking in the strictest confidence, and we only compare your results against anonymised data. So, while you won’t know other organisations’ scores, you can see where you rank by comparison.

See your organisation at a glance

Find out more about the Quick 10, a short quiz that will help you gain insight into the access and inclusion practices at your organisation.

Benefits of doing the Access and Inclusion Index

  • Check and assess your current access and inclusion maturity across key business areas.
  • Identify strengths and opportunities for improvement.
  • Supports knowledge building and engagement across different business functions.
  • Supports prioritisation of actions and understanding where to start.
  • Benchmark against other participating organisations and gain an understanding of how you compare.
  • Celebrate success at our annual Awards Night, where we recognise the Top Performers in the Access and Inclusion Index benchmark.

Next steps to proceed

For more information, please contact your Relationship Manager or our Access and Inclusion Index Lead via email or call (02) 8270 9200

This tool is available to members and non-members.

Frequently Asked Questions

Question 1: What is involved in the Access and Inclusion Index (the Index)?

Answer 1:

  • The Index contains 82 questions that cover 9 Key Areas of the business. Each question has 4 options depending on your level of maturity.
  • You will need to provide evidence to support your answers.
  • You will likely need to engage multiple representatives from across the business.

Question 2: How much information do we need to provide?

Answer 2: You need to provide enough evidence to support your chosen answer to each question. This might be multiple documents, or it could be just one. Evidence can be extracts/copies of policies, guidelines or checklists; internal and external webpages; copies of communications, meeting agendas or project plans; or other documentation that shows our team how you meet the answer you have selected.

You are also able to add an explanation in the free text box to explain the documents or provide additional context.

Make sure to read the question and your selected answer carefully. Evidence should support all aspects of the question and answer, or your score may be affected.

Question 3: What is relevant evidence?

Answer 3:

  • Documents should be in an accessible format (Word documents, tagged pdfs, and image descriptions/alt text for images).  Your score may be impacted if the evidence isn’t accessible.
  •  Links need to be publicly available. Australian Network on Disability is not able to access internal links to intranets, Sharepoint documents or other internal content.
  • Evidence needs to be from a period of 1 October the previous year – the submission date.
  • Evidence should capture all aspects of the question. Our team will not cross-check with previous submissions or other AND work in our scoring process.
  • Please ensure you clearly indicate with page numbers what part of an uploaded document is relevant to your answer, or upload extracts rather than entire documents.
  • Make sure the evidence is relevant to the question you are responding to! Extra or unnecessary evidence can make it difficult for our team to score accurately.

Question 4: What if we don’t have any evidence for a question?

Answer 4: If you aren’t able to provide evidence for a question you will be scored as Not Participating for that question.

Question 5: How does the scoring work?

Answer 5: The Access and Inclusion Index team at the Australian Network on Disability will review your self-assessed scores based on the evidence you have provided. We have two scorers review independently, who will then compare their scores to make sure they are accurate.

Once the scoring is complete, we will provide you with your organisation’s individual and benchmarked data, as well as a report if you have selected this option.

Question 6: What is the deadline for submissions?

Answer 6: The deadline for benchmarking is the second-last Friday in December. For 2023 this is Friday 8th December.

Question 7: We are submitting early, when will we receive our report?

Answer 7: If you are submitting prior to September 30th, the turnaround for reports is 8 weeks.

Question 8: What is a good Access and Inclusion Index (the Index) score?

Answer 8: Although you will receive an overall score, this is just one part of the Index process! The impact comes from the process of bringing together multiple business areas to discuss and reflect on accessibility and inclusion practices, and from implementing the recommendations made in the Index reports.

First time participants score an average of 18%.

Question 9: How long should we allow to complete the Access and Inclusion Index?

Answer 9: This can vary between organisations. We suggest allowing at least a month to collate and finalise evidence, and to begin planning your submission 3 months prior to allow enough time to gain relevant approvals and brief contributors. Large organisations with a lot of business functions and evidence may like to consider allowing 3-6 months total.

Case Study

Find out how Arup and the NSW Department of Customer service use the Access and Inclusion Index.

Read case study

View our latest Benchmark report

See which organisations are the top performers, as well as the trends in access and inclusion in Australia, in our Benchmark Report.  

Access and Inclusion Benchmark Report 2020-21 (PDF)

Access and Inclusion Benchmark Report 2020-21 (Word)