Making accessibility a core principle

Products and services

These resources will help you build the principles of interacting with people of disability into your business.

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Communication and Marketing

The language we use and how we present it speaks volumes. Learn how to create written material that’s accessible for people with disability.

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Microsoft Inclusive Design Toolkit A comprehensive resource for any inclusive session you want to lead.
Another Lens A toolkit designed by Airbnb Design to help users balance bias, consider difference, and embrace a growth mindset.
Access IQ’s Complete Guide to Web Accessibility A guide to help you comply with the Web Content Accessibility Guidelines 2.0.
WAI’s introduction to web accessibility Guide from the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI).
Moving to WCAG 2.1 Intopia’s accessibility experts Sarah Pulis and Andrew Arch explain how to move to the new standard.
Make digital accessibility part of your DNA Sarah Pulis and Andrew Arch from Intopia give practical advice and strategies on how to embed and maintain accessibility across your organisation.

Access Haven

A service for converting a document into something accessible to people with vision-related disabilities.
Media Access Australia Vision
Australia Digital AccessIntopiaW3C Introduction to Accessibility training courseTTC Global
Providers and training we recommend to help you make your website and digital marketing materials accessible.

Information Communication Technology (ICT)

Presenting information online in accessible way isn’t hard, but relies on some tried-and-tested techniques that are explained here.

Everyone is Different A four-minute video about embracing differences and creating delightful digital experiences for everyone.
Empower every person: reimagining accessibility A short film from Microsoft introducing best practices to build more modern and inclusive workplace environments.
All-In-One Digital Accessibility E-Book A comprehensive guide of tips and expert insights on how to create an inclusive website.
Microsoft’s Accessibility Checker Free accessibility checker for Office documents that finds accessibility issues and offers ways to resolve them.
The Ultimate Captioning Toolkit This easy-to-follow captioning guide from Ai-Media is filled with techniques to create professional quality captions to increase reach, drive engagement and grow your sales.
Colour contrast checkers Free tools that checks foreground and background colour combinations for good colour visibility under WCAG 2.0.

IBM’s accessibility tools IBM’s range of innovative tools and technologies to improve accessibility.
Accessibility factsheets Factsheets from AccessibilityOz giving detailed information on accessibility issues, end user impacts and a checklist or test plan you can use to review website content and function.
ICT accessibility procurement standard EN 301 549 is a procurement standard for ICT accessibility that the Federal government has adopted. This article explains how it will help accessibility, and why you should include it in your technology procurement policies.
What is Inclusive Design? Dr Manisha Amin, CEO of the Centre for Inclusive Design, explains the concept of Inclusive Design and how it can improve customer experiences.
Inclusive design toolkit A great resource for any inclusive session to practice new skills, develop new concepts, or create a prototype.
Making your business accessible with Google Primer Download the Google Primer app and search “accessibility”. You’ll find five-minute lessons that help you better understand accessibility, and learn practical tips to start making your own business, products and designs more accessible.
BBC Mobile Accessibility Guidelines A set of technology-agnostic best practices for mobile web content, hybrid and native apps.


Suppliers and partners

The process of procuring of goods and services is a critical lever to building a more inclusive workplace, a lever that all organisations should utilise if they wish to provide a better environment for their employees and customers.

For many organisations there are a number of perceived issues when including accessibility requirements into the scope of what is being purchased.

Key perceived issues during a procurement activity are:

  1. What questions to ask,
  2. How to evaluate the answers (without needing an accessibility SME),
  3. How to easily contractualise the supplier’s response.
  4. How should the governance of this process work

AND, through its Accessible Procurement Taskforce, has developed a number of resources to help organisation overcome these issues and provide ready-made process templates for your use.

Technology Accessibility Selection 

Technology Accessibility Selection Tool (Accessible Version)

The Technology Accessibility Tool supports organisations to procure accessible and inclusive Information and Communication Technology (ICT). The Tool can also be used to evaluate and determine the accessibility of ICT resources.
Accessible procurement process map

Accessible procurement process map (Accessible version)

This document explains how the use of the Technology Accessibility Selection Tool, developed by the Accessible Procurement Taskforce, can be used to remove the key perceived issues when including accessibility requirements into scope.
Social Procurement Considerations  Some considerations when developing or refining your procurement strategy



Whilst innovation sits across all areas of business, it is valuable to always be reviewing and thinking innovatively.  See below for the innovative ways our members are delivering and continually striving to do better.

Inclusiveness empowers Medibank Inclusiveness empowers Medibank to deliver better products and services.
 Tailored Talent internship program Westpac optimises employment through Tailored Talent internship program.
RMIT’s commitment to accessibility and inclusion RMIT’s commitment to accessibility and inclusion earns them a top place in the 2019-20 Index.
Life Without Barriers high score for Innovation A passion for digital accessibility and employment earns Life Without Barriers a high score for Innovation.
Inclusive recruitment and selection Inclusive recruitment and selection at the National Disability Insurance Agency (NDIA).
Learnings from a legacy of inclusion Learnings from a legacy of inclusion at IBM.
Realising inclusion through adjustments Realising inclusion through adjustments at the Federal Department of Human Services (DHS).
Accessibility at the forefront of marketing and communication Australian Taxation Office (ATO) puts accessibility at the forefront of marketing and communication.
ANZ bank story telling example ANZ bank story telling example