Design For Dignity
Retail Guidelines

What matters to customers with disability?

The Australian Network on Disability (AND) is a member based not-for-profit organisation.

Organisations and businesses join to access specialist information and training that supports their ability to include people with disability in all aspects of their business.

In addition, for many years AND has conducted research with people who have lived experience of disability and people who support, assist or care for people with disability.

In 2012, a comprehensive survey was conducted with 298 people with disability in Australia about their retail shopping experiences.

The research referenced in this guideline is taken from these studies and includes the voice of people with disability in quotes and reflections about their retail experiences. Some of these quotes are provided in italics.